TERMS AND CONDITIONS

The terms and conditions for the sale and purchase of products in the Jusa online shop (www.jusa.ba) are set forth on this domain. The services provided on this domain consist of providing information, online shopping, and transaction management, as well as managing the website content. The Jusa webshop is privately owned and is the property of the company OD “Jusa”, Sarajevo, ID: 4303549820007. The Jusa webshop operates 24/7 every day of the year. Access to the webshop is available to any individual who has access to the internet and possesses an internet browser such as Google Chrome, Safari, Microsoft Edge, or Mozilla Firefox.

Products available on www.jusa.ba are made to order and are exclusively the original works of the academic graphic designer Haris Jusović. Therefore, it is not possible to order third-party works, images from the internet, or photographs through the Jusa webshop. Prices listed on www.jusa.ba are expressed in BAM (Bosnian Convertible Mark) with VAT included and are valid at the time the order is placed. The value of the shipment (goods with shipping costs) will also be displayed in euros upon finalizing the order. Purchases in the webshop can only be made by individuals who have read and accepted the terms of use. Every user of the Jusa webshop is responsible for using the content on the website and accepts the terms of use voluntarily. Therefore, each user is obliged to read and accept the terms of use before accessing the services of the webshop. If a user does not agree with the terms, they should refrain from using the website or contact customer support for possible issues via phone, email, or the contact form.

The use of malicious programs or applications to download content from the site is prohibited. Any attacks on www.jusa.ba, including disrupting the website’s operation (DDoS), stealing private or confidential data, altering existing content or code, and analyzing the code to report vulnerabilities to third parties, are strictly prohibited and punishable by law. Any unauthorized, illegal use, or use that violates the terms of use of the site www.jusa.ba is subject to legal action. Users and visitors of this site must not post or transmit materials that endanger or violate the rights of others, materials that are illegal, threatening, offensive, defamatory, inviolating privacy, vulgar, or otherwise undesirable. Users are prohibited from using the site for advertising purposes, whether commercial or non-commercial. OD “Jusa” may terminate cooperation with any user at any time if the behavior of the user is deemed unacceptable and not in line with the terms of use.

OD “Jusa” strives to provide the most accurate information and describe each product precisely, ensuring that product photos are appropriate. Photos in the webshop may be for illustrative purposes and may not match the exact appearance of the product. Product data and descriptions on www.jusa.ba may contain inadvertent errors and are subject to changes and modifications. Users or buyers are solely responsible for evaluating the accuracy of the information and making purchases voluntarily and at their own risk. OD “Jusa” will not be held responsible for damages incurred by a customer relying on information provided on the www.jusa.ba website.

Intellectual Property The content and materials on www.jusa.ba are owned by OD “Jusa” and protected by copyright, trademarks, and design rights. Any copying, publishing, or distribution of content found on www.jusa.ba without prior approval is strictly prohibited. Each design on www.jusa.ba belongs to OD “Jusa”, which holds exclusive rights to their use. The name (brand) and signature “Jusa” are registered and protected trademarks, and replicating them for any purpose without prior written approval is forbidden.

Privacy and Personal Data Protection For the purposes of providing sales services on the website and customer support, OD “Jusa” collects the following data:

• User’s first and last name
• User’s address (street, number, postal code, city, and country)
• User’s email
• User’s phone number
• Facebook ID used for registration (if registration is done through Facebook)
• Password (stored in an encrypted form)
• Order contents and execution time
• Payment method
• Email correspondence with customers contacting support via the website’s contact form

OD “Jusa” retains the above data for at least seven (7) years as required by the Law on Accounting and Auditing of FBiH, Article 31. Users can delete their account, which will remove all data unless the user has made an order. Orders remain in the system for the legally required seven-year period and include the following data:

• User’s first and last name
• User’s address
• User’s email
• User’s phone number
• Order contents and payment method.

After the seven-year period, OD “Jusa” can delete user data upon request. The company does not store financial information in any form. Payment processing is handled by Monri, and transaction details (amount, name, address, phone number) are shared with them. For more information on the use of personal data by Monri, users are encouraged to visit Monri’s website.

Security When registering on www.jusa.ba, users must create a password which must be kept confidential. Users are responsible for all actions and orders made under their password. If a user suspects a security breach, they must report it and may be asked to change their password.

External Services The services provided by the Jusa webshop do not include costs for using the equipment and services needed to access the website. OD “Jusa” is not responsible for any damage or malfunction of the user’s equipment caused while using the www.jusa.ba website.

Availability While Jusa strives to offer the best possible services, it cannot guarantee that the services on www.jusa.ba will meet your needs or be free of errors at all times. If you encounter an error, please report it via email or the contact form. Access to the webshop may occasionally be temporarily unavailable due to updates, content introduction, technical work, or other technical issues.

Information and Customer Support For further information or inquiries, feel free to contact us via email or the contact form available in the contact section of the website.